Shipping & Returns

Delivery

Shipping

  • We offer FREE shipping on orders over $79 in New Zealand.
  • Your order will be processed and dispatched within 1 working day. Estimated delivery times: North Island: 1-3 working days | South Island: 2-3 working days | Rural Delivery: additional 1-2 working days.
  • It is recommended you provide a work address for delivery if no one is likely to be home during business hours. All orders will be fulfilled by NZ Couriers.

 

Order tracking

  • You will receive an email notification when we have shipped your order. This email will contain a direct link to enable you to track your order via the NZ Couriers website.
  • If you have an account set up on TheraStore, you can also access the tracking link here by clicking on the details of the order.

 

Returns or Exchanges

If you’re looking to return or exchange your order for whatever reason, we’re here to help!

  • We offer returns within 14 days of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and the seal unopened.
  • If you have received a faulty, leaky or damaged product, please contact us at [email protected] to organise a refund. Please note, we will only pay for the postage to return your parcel if the goods are faulty or sent you in error.

 

Payment

Be rest assured purchasing from us, our payment platform is powered by Stripe which complies with the highest levels of security and PCI compliance. We also offer a Shop Now, Pay Later option facilitated by AfterPay.

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